Refund Policy

At Ramatan Hospitality, we aim to ensure every guest enjoys a comfortable and reliable stay. We understand that plans may change, and we’ve designed our refund policy to be fair for both guests and property owners.

1. Cancellations by Guests

Flexible Stays (Short-Term Bookings)
Guests may cancel their reservation up to 5 days before check-in for a full refund. Cancellations made less than 5 days before check-in will be non-refundable.

Long-Term Stays (28 nights or more)
Guests may cancel up to 14 days before check-in for a full refund. If the cancellation is made after check-in, guests are responsible for the next 30 nights or the remainder of the stay (whichever is shorter).

2. Cancellations by Ramatan or Property Owners

In rare cases where Ramatan or a property owner must cancel a confirmed reservation (for example, due to maintenance, safety, or unforeseen issues), guests will receive a full refund and assistance in finding a comparable property whenever possible.

3. Early Departures or No-Shows

If a guest checks in and decides to leave early or does not show up, no refund will be issued for the unused nights.

4. Issues During Stay

If a guest encounters a problem that makes the stay unsafe or significantly different from what was described, they must contact Ramatan within 24 hours of check-in. Depending on the situation, Ramatan may:
– Provide a partial refund
– Offer a relocation to another property
– Offer a full refund if the stay cannot proceed as described

To be eligible for a refund, guests must allow our team a reasonable opportunity to resolve the issue.

5. Force Majeure

In the event of circumstances beyond control—such as natural disasters, government restrictions, or other force majeure events—Ramatan may issue refunds or travel credits at its sole discretion, following Airbnb’s Extenuating Circumstances guidelines.

6. Processing Refunds

Approved refunds will be processed through the original payment method and may take 5–10 business days to appear in the guest’s account.

7. Contact Us

For any cancellation or refund inquiries, please contact our guest support team at booking@ramatan.world