Frequently Asked Questions
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
Pricing & Payments
Our rates reflect the quality and comfort of our residences. Seasonal promotions and long-stay discounts may be available.
All charges (such as cleaning, service & utility fees) are shown upfront. No hidden costs.
Payments are processed securely through our website, Airbnb, Booking.com, or Expedia. Timing depends on the platform’s policy.
Guests can also pay over our communication channels like “Whatsapp” or “Instagram”.
Deposits are fully refundable if the property is returned in good condition.
Yes, invoices can be provided upon request.
Reservations
Simply reserve through our Website, Airbnb, Booking.com, or Expedia. Once confirmed, you’ll receive full details by email and a customer services representative will be communicating with guest through preferred communication channel.
For security reasons, viewings aren’t possible. Instead, we provide professional photos and detailed descriptions.
Policies vary by platform (flexible, moderate, or strict) and are shown clearly before booking, it is also very dependent on the season.
A two-night minimum is common for all “Ramatan Hospitality”, with no strict maximum unless restricted by platform rules.
- As per Egyptian laws and regulations, Couples from Arab countries must present a marriage certificate upon check-in to stay at the same property.
- Unofficial marriage certificates can’t be accepted as proof of marriage, this includes “Orfi” marriage Certificates.
- As per Egyptian laws and regulations, Non-Arab passport holders are not required to present marriage certificates upon check-in.
- Yes, however guests must inform “Ramatan Hospitality” before bringing in any guests, and they must present their ID’s to the reception or before arriving via communication channels.
- Visitors are allowed only of the same gender, if visitors are of mixed group they must be 1st and 2nd degree relatives only, otherwise they are welcomed to meet on the public areas of “Ramatan Properties”.
- Under any circumstances, Guests are not allowed to stay over the next day (Extra charges might apply).
Check-in & Stay
Check-in: from 3 PM.
Check-out: by 11 AM.
Yes, subject to availability. Please ask in advance so the team can accommodate your request.
Yes, subject to availability. Please ask in advance and as early as possible to be able to accommodate your request.
In some cases, “Ramatan Hospitality” might ask guest for extra fees for late check-out, we extremely encourage our guests to inform us about late check-outs as early as possible.
Access details (smart lock, key safe, or concierge) are provided before arrival.
One of our customer services representatives will be always available to welcome you and show you around the area.
Yes, based on availability. Contact us early to secure your dates.
Our guest support team is available 24/7.
Properties & Locations
All residences are in prime neighborhoods, close to business, dining, and entertainment hubs.
Guests are encourage to ask our customer services representatives about local attractions, entertainment hubs, even for reservation for events and we will do our best to meet your requests.
Each listing specifies the general area. The full address is shared after booking.
We offer luxury apartments, serviced residences, and unique stays, fully equipped for leisure and business travelers.
Comfort & Amenities
Every property comes with linens, towels, toiletries, kitchen equipment, Wi-Fi, and smart TV. Premium extras vary by listing.
Yes, all spaces have high-speed Wi-Fi suitable for remote work and streaming.
Standard cleaning is provided before check-in and after check-out. Extra cleaning can be arranged. For stays longer than a week, housekeeping can be provided.
Yes, with modern appliances, cookware, and utensils.
Yes, starter toiletries and basic cleaning products are provided.
Available upon request and subject to availability.
Yes, most include dedicated workspaces and reliable Wi-Fi.
Services & Extras
Many properties include private or secured parking. Check individual listings for details.
Yes, these can be arranged at an additional cost.
Yes, we can prepare special touches for birthdays, honeymoons, or business stays.
In most cases, yes. Please confirm in advance.
Safety & Policies
Yes, all properties are in safe buildings with controlled access. Many also have 24/7 security or reception.
For our guests safety and security, All of our premises have CCTV surveillance around the clock, CCTVs are only on the entrances, common areas and perimeter of property.
You’ll receive emergency contact details and numbers at check-in. Our team is available 24/7.
Varies by property. Some are pet-friendly, others are not—please check before booking.
No, all residences are smoke-free indoors.
Yes, electricity, water, gas, and internet are included unless otherwise specified.